Investigating public universities facebook Pages: Extent of users engagement
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Date
2015-02
Authors
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Journal ISSN
Volume Title
Publisher
International Journal of Academic Library and Information Science
Abstract
The development in information technologies have made higher learning institutions to change the way
they communicate with their audiences. For instance social media such as face book, tweeter and you
tube have been used to communicate with current and prospective students. This study was conducted
to investigate the engagement of the facebook pages of public universities in Tanzania. Specifically, the
study determined the popularity of the pages, extent to which users put comments upon the posts as
well as virality of the messages/posts on the walls. The analysis of the metrics such as popularity,
commitment and virality was done to study three Tanzanian public university facebook pages. It was
revealed that, the most popular page was SUZA 97.3%followed by UDOM 90.7%, then OUT 71.1%. The
study further found that, UDOM facebook page had many comments 81%, followed by SUZA 69.3% then
OUT which was below average. The extent to which information were shared in all institutions were
below average. This was 41.2%, 1.2% and 4.8% for UDOM, OUT and SUZA respectively.
Description
International Journal of Academic Library and Information Science 2015, Vol. 3(2), pp. 31-36
Keywords
Social media, Public universities, Higher learning institutions, Online marketing, Branding, Engagement